What You Need To Know About Currys PC World Compensation
Currys PC World is a popular consumer electronics retailer in the United Kingdom, with over 400 stores across the country. However, in recent years, the company has faced criticism over its sales practices, particularly in relation to extended warranties and repair services. As a result, Currys PC World has been ordered to pay millions of pounds in compensation to affected customers. In this article, we’ll take a closer look at Currys PC World compensation, including what it involves and how you can claim.
## The background to Currys PC World compensation
In 2015, an investigation by the consumer watchdog, Which?, found that Currys PC World staff were pressuring customers into buying expensive warranties, claiming that this was the only way to get their devices repaired. Which? also found that the company was selling policies that did not provide the level of cover advertised.
In response to these findings, the Competition and Markets Authority (CMA) launched an investigation into Currys PC World in 2018. The CMA found that the company was in breach of consumer law by misrepresenting its extended warranties and repair services. Specifically, the CMA found that Currys PC World was:
– Providing customers with misleading information about warranty coverage
– Failing to inform customers of their statutory rights
– Pressuring customers into buying warranties by making false claims about the benefits of the policies
As a result of the CMA’s findings, Currys PC World agreed to make changes to its sales practices and offer compensation to affected customers.
## What compensation is available?
Currys PC World has set up a compensation scheme to reimburse customers who were mis-sold extended warranties or charged for repairs that should have been covered under a manufacturer’s guarantee. The compensation scheme covers purchases made between 1 January 2011 and 31 December 2017.
Customers who were mis-sold a warranty are eligible for a full refund of the cost of the policy, plus interest. Customers who were charged for a repair that should have been covered under a manufacturer’s guarantee are eligible for a partial refund of the cost of the repair, plus interest.
Currys PC World has set aside £25 million to pay compensation to affected customers. As of March 2021, the company had paid out over £13 million in compensation.
## How to claim compensation
To claim compensation from Currys PC World, you need to have purchased an extended warranty or repair service during the relevant time period (1 January 2011 to 31 December 2017) and believe that you were mis-sold the policy or charged for a repair that should have been covered by a manufacturer’s guarantee.
You can check your purchase history by logging into your online account on the Currys PC World website, or by contacting the company’s customer services team.
To make a claim, you need to fill out a claims form on the Currys PC World website. You will need to provide information about the policy you purchased, including the date of purchase and the amount paid, as well as details of any repairs undertaken on the device in question.
Once you have submitted your claim, Currys PC World will review it and aim to respond within 40 days. If your claim is successful, you will receive a refund of the cost of the policy or repair, plus interest.
## Conclusion
Currys PC World compensation is a scheme set up to reimburse customers who were mis-sold extended warranties or charged for repairs that should have been covered by a manufacturer’s guarantee. The scheme covers purchases made between 1 January 2011 and 31 December 2017 and has set aside £25 million to pay compensation.
If you believe that you were mis-sold a warranty or charged for a repair that should have been covered by a manufacturer’s guarantee, you can make a claim for compensation by filling out a claims form on the Currys PC World website. Claims are reviewed within 40 days, and successful claims receive a refund of the policy or repair cost, plus interest.
If you have any questions or concerns about Currys PC World compensation, you can contact the company’s customer services team for further advice.